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On November 2, 2017 Text-to-911 service will be available in Russell County for those individuals who cannot safely make a voice call to 911 in an emergency.
Testing for Text-to-911 has been completed in Russell County and is available with plans from AT&T, Sprint, T-Mobile, and Verizon Wireless. Text-to-911 may not be available outside of Russell County. If a text is made to 911 where that service is not available, a message will be sent back to the phone advising the customer to make a voice call.
Some situations when Text-to-911 is appropriate:
When texting to 911, follow these guidelines:
Texting 911 can be done by typing “911” in the field for a phone number. No other numbers need to be used. Texting should be done through your wireless phones text messaging service and not from a third party texting application. Text-to-911 does require an active telephone service plan with data or it will not work.
Remember, the best way to contact 911 is by making a voice call. Please only utilize this service in emergency circumstances where a voice call is not possible or safe.
Russell County Communications and the Kansas 911 Coordinating Council are excited to offer Text-to-911 service to Russell County.
Remember: CALL if You Can, TEXT if You Can’t!
Since 1996, Russell County has contracted with the City of Russell to manage and operate county-wide emergency communications and 911 services. Known as Russell County Communications, the 911 Dispatch Center is housed at the City Building and operates 24 / 7 every day of the year, provides NG-911 service to all of Russell County and dispatches for the Russell County Sheriff, Russell County EMS, Russell Police, Russell City Fire, Gorham Fire, Russell-Grant Fire, Dorrance Fire, Rural Fire District #5, Paradise Fire, Waldo Fire, Natoma Fire, Lucas Fire, Luray Fire, and provides support to our local state troopers and Department of Wildlife and Parks officers.