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Posted on: November 2, 2017

Text-to-911 Service Now Available

On November 2, 2017 Text-to-911 service will be available in Russell County for those individuals who cannot safely make a voice call to 911 in an emergency.

Testing for Text-to-911 has been completed in Russell County and is available with plans from AT&T, Sprint, T-Mobile, and Verizon Wireless.  Text-to-911 may not be available outside of Russell County.  If a text is made to 911 where that service is not available, a message will be sent back to the phone advising the customer to make a voice call.

Some situations when Text-to-911 is appropriate:

  • Deaf, hard of hearing caller, or individuals with a speech disability
  • A caller who is unable to speak due to a medical or other condition
  • Emergency situations that would put the caller in danger if making a voice call; examples include abduction, domestic violence or active shooter situations

When texting to 911, follow these guidelines:

  • Provide your exact address or location
  • Explain the type of emergency or help that is being requested
  • Be prepared to answer any questions that the 911 dispatcher texts back
  • Use plain language; do not use abbreviations, symbols, emoticons, or photos
  • Messages should be brief and concise

Texting 911 can be done by typing “911” in the field for a phone number.  No other numbers need to be used.  Texting should be done through your wireless phones text messaging service and not from a third party texting application.  Text-to-911 does require an active telephone service plan with data or it will not work.

Remember, the best way to contact 911 is by making a voice call.  Please only utilize this service in emergency circumstances where a voice call is not possible or safe. 

Russell County Communications and the Kansas 911 Coordinating Council are excited to offer Text-to-911 service to Russell County. 

Remember:  CALL if You Can, TEXT if You Can’t!

Since 1996, Russell County has contracted with the City of Russell to manage and operate county-wide emergency communications and 911 services.  Known as Russell County Communications, the 911 Dispatch Center is housed at the City Building and  operates 24 / 7 every day of the year, provides NG-911 service to all of Russell County and dispatches for the Russell County Sheriff, Russell County EMS, Russell Police, Russell City Fire, Gorham Fire, Russell-Grant Fire, Dorrance Fire, Rural Fire District #5, Paradise Fire, Waldo Fire, Natoma Fire, Lucas Fire, Luray Fire, and provides support to our local state troopers and Department of Wildlife and Parks officers. 

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